Q?

What type of cleaning do you provide?

A.

Moving Out Cleaning Melbourne is an expert in moving out cleaning and end of lease cleaning for domestic settings.

Q?

Do you require upfront payment before the cleaning starts?

A.

Yes, we require 50% of the price before the work begins and the other half be given right after the job is done.
(Not in all the cases). Payments can be made before or while our cleaners at your place. Keys will be held until payment not been fully settled.

Q?

What are your booking methods?

A.

You can book or set your appointment with us via phone, email or online booking.

Q?

What is your cancellation policy?

A.

We require a 24-hour cancellation notice if you wish to cancel or reschedule your booking. A cancellation fee of $50 will be charged to the client.

Q?

Will you start cleaning even when there are still stuffs to move out?

A.

No. We will not begin any cleaning when you are still moving out. Waiting charges of $36.00 per hour Exc GST applies when our cleaners arrive.

Q?

Do you accept key drop off at another location after the cleaning is done?

A.

Yes. However, extra charges apply to cover travel cost.$15.00 each side

Q?

Do you perform outside cleaning?

A.

Yes. We provide sweeping and cobwebs removal only on balconies, garages, decks. If further cleaning is required, please discuss it during your booking.

Q?

Do you perform rubbish removal?

A.

We do not cover rubbish removal from either inside or outside of the house due to law restrictions .our business polices let us know in advance we can arrange third party

Q?

What cleaning solutions do you use?

A.

Moving Out Cleaning Melbourne only uses cleaning agents and solutions that are environment-friendly to protect mother nature, ensure our client’s safety and protect our cleaners.

Q?

Do you provide upfront pricing?

A.

Yes. We always give our clients upfront pricing so you can check they can check on their budget. Upfront pricing may also change depending on the actual condition of the property. On needed occasions, we will come over your place for on-the-spot assessment and give you the price from there.

Q?

How long can you finish the cleaning works?

A.

The duration of cleaning will depend on the items that you require to be cleaned. Our team will give you the estimated timeframe once we visit your place for live assessment

Q?

Is there a warranty on your cleaning service?

A.

Yes. We offer a 72 hours (3-days) 100% service warranty. You can report to us if there is an item that you are not satisfied and we will do a rework. Any issues that are presented to us after our 3-day warranty will not be considered a rework..
We always ask you to check the work before we leave the house; So no issues and time waste for you